Capturing the voice of the client in Zambia

Bamboo Finance is specialized in investing in business models that benefit low-income communities in emerging markets. As no other they are familiar with the difficulties that arise when trying to connect with these markets. In 2015 Bamboo Finance conducted an impact study with the help of TTC Mobile. Via SMS firsthand information and feedback on savings products and services were collected from 1,002 customers and non-customers.